Shipping Information:

We do our best to expedite all orders as soon as they arrive. Please allow 2-3 business days for your order to be shipped. We do our best to keep all items in stock so your order will be shipped immediately. On occassion we may run out of an item and you will be notified if anything is placed on backorder or out of stock right away. Most orders are shipped USPS, however, we do reserve the right to send larger packages via UPS.

Refund, Returns and Cancellation Policies:

We strive for 100% customer satisfaction. If for any reason you are not satisfied with your order, please contact us so we can take whatever measures we can to redeem your trust.

If you are not satisfied with the product we will accept returns up to 30 days after receipt for a refund of the purchase price.

To initiate a return: Please email Sales@thegelstore.com with the following information: * Customer Name * Order Number * Product being returned * Reason for the return

Mail the return back to the address above, with the same information included in the package. Your refund will be applied within 1 week after receipt of the return.

Frequently Asked Questions:

What are GelGems® made of?

Technically speaking, GelGems® are a semi-solid, mechanically resistant, thermoplastic polymer. That’s scientist talk for “squishy, sticky artworks that are irresistibly fun to decorate with!”

------------------------------------------------------

Where can I stick my GelGems®?

GelGems® window clings work best on clean, smooth glass. Try them on windows, glass mirrors, glass computer monitors, drinking glasses and glass shower doors. Because GelGems® can leave color or oil marks on some surfaces, we recommend use on glass only. We do not recommend use on car windows. Please see below.

------------------------------------------------------

Can I put GelGems® on my wall?

Don’t use GelGems® on your walls. Walls are porous, so they will absorb color and oil from your GelGems®, leaving permanent marks.

------------------------------------------------------

Can I put GelGems® on my car windows?

GelGems® should not be used on car windows. Cars can get extremely hot inside, and temperatures above 100 degrees Fahrenheit will cause GelGems® to melt into a gooey mess.

------------------------------------------------------

Can I put GelGems® in a window that gets full sunlight? Sunlight will not damage your GelGem® window clings. However, if the window glass reaches temperatures higher than 120 degrees, your GelGems® will start to melt. Please use good judgment about what windows are appropriate for your GelGems® decorations. Car windows, for instance, are not suitable.



------------------------------------------------------

Can I put GelGems® in the freezer?

GelGems® do not suffer damage from freezing temperatures. They will become hard when frozen, then squishy again when they thaw out.

------------------------------------------------------

Can I overlap GelGems®? GelGems® themselves are porous. That means that if they touch each other, they will bleed color onto one another. Sometimes, this looks neat, but you may choose to keep your GelGems® from touching each other.

------------------------------------------------------

Can I eat GelGems®?

GelGems® are completely non-toxic, and they will not harm you if you eat them. But, we don’t recommend eating GelGems® because they just don’t taste good. And very small children, under 6 years of age, could choke on GelGems® if they tried to swallow them. So please, don’t let anyone under age 6 decorate with GelGems®.

------------------------------------------------------

How long will my GelGems® last? GelGems® can be reused over and over. If they get dirty, you can wash them in warm water to make them as good as new. Over time, GelGems® that are handled a lot may begin to lose their brightness. Also, since they are made of gel, please take care not to rip or tear the pieces.